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Privacy Statement

Privacy

The Frockery is committed ensuring your right to privacy and complies fully with all data protection principles and requirements as set out in UK and EU legislation. 

We will only use your information for the purposes of processing and fulfilling your order, responding to your enquiries and sending communications you have specifically opted into. We never spam and will never knowingly pass your details to a third party unless we are required to do so by law.


What we need to know and why 

We are committed to protecting your privacy and will only use the information you provide us with in accordance with the law. 

Your contact information is used by us to fulfil your order, respond to your specific enquiries or send you information that you have opted to receive, e.g. by subscribing to our newsletters or requesting first refusal notifications. 

You may unsubscribe from our newsletters and updates by clicking the link we provide on our communications or by emailing us a request to do so. Please contact us if you wish to check the information we hold about you.

We do not store any debit or credit card details on our site and do not currently accept card payments by telephone. All payments are processed on our behalf by secure third party sites, currently PayPal or RBS Worldpay. 

How we use cookies and what they are

Cookies are small text files that are placed on your computer by websites that you visit in order to make the websites function properly or more efficiently. They are also used to provide website owners with statistical information to help them monitor and improve their users' and visitors' browsing experience. You will find more detailed information on cookies at www.allaboutcookies.org.

Some cookies are essential to the operation of The Frockery ecommerce website so that you can purchase products from us online, while others are used by us to help improve your browsing experience. 

Specifically, our website uses session cookies which are deleted after each visit and persistent cookies which remain valid on subsequent visits for your convenience, e.g. to save and recover your shopping basket. We also make use of third party cookies, specifically Google Analytics, to collect aggregate information which helps us measure our site's visitor numbers and performance. 

Any information collected by our website will be used for session functionality and statistical purposes only. If you do not wish cookies to be stored on your computer, you can modify your browser settings to refuse them. If you choose to delete your cookies, your preferences will not be saved for subsequent visits to our website.

Managing cookies

Every browser is different, so you should consult the 'Help' section for your chosen browser or your smart phone manual to check how to change your cookie settings. The following links may be helpful.

Manage cookies in Internet Explorer
Manage cookies in Chrome
Manage cookies in Firefox
Manage cookies in Safari
Manage cookies in Opera