Tag Archives: customer information

  • Don't mention technology!

    February 25, 2013

    It has been a hugely frustrating and stressful weekend thanks to our website hosting company, whose servers went into some sort of meltdown and caused our website (and many others) to be inaccessible on an intermittent basis and created problems for customers trying to add items to their shopping carts. Oh, and our email stopped working too.

    Please accept our sincere apologies for any inconvenience, but we were powerless to do anything about it and it didn't help that our hosting company failed to update us on the reasons for the outage. We aren't thrilled about that.

    Our resident IT man was fortunately on hand to reassure the chief frocker that she hadn't broken the website and that it was a question of waiting patiently until the hosting conpany put its servers back together again, but in the meantime we are still experiencing long delays in receiving email and have no idea when the mail we have sent out will reach its intended recipients.

    If you haven't heard from us and were expecting to, or if you  need to contact us by email, please use this alternative address: frockery2[at]gmail.com.

    This morning everything seems to be working again (with the exception of email delays) and we have updated the catalogue with a selection of new items, so we are optimistic that things will soon return to normal. Hope springs eternal!

    Fortunately, this sort of thing doesn't happen often, and no service can guarantee 100% uptime, but when such a problem does occur, our blood pressure invariably goes through the roof!

    Thanks to our customers for bearing with us in the meantime.

  • Holiday!

    August 13, 2012

    Since the Chief Frocker is going on a bit of a busman's holiday later this week, the office will be closed from Thursday 16th  until Monday 20th August inclusive.

    Orders placed during this period will still be processed automatically by our system, but customers are asked to note the following (which applies to both standard and special delivery options):

    Orders received before 5pm on Wednesday 15th will be dispatched on Thursday 16th August.

    Orders received after 5pm on Wednesday 15th will dispatched on Tuesday 21st August.

    Meanwhile, tweeting will continue from the deep south!

  • Customer Notice

    February 20, 2012

    We are taking a few days away from the frock face for a family celebration and would like to advise customers that we will be closed  from 5pm on Wednesday 22nd February until 9am on Monday 27th February.

    Please note that all orders placed after 4pm on Wednesday 22nd will be dispatched on Monday 27th February.

    We apologise for any inconvenience.

  • News from the techie frock face

    July 10, 2011

    We are in the process of moving to new servers which may result in a short period of downtime for some users of the Frockery website while we transfer the contents of our virtual wardrobe to a more spacious place in cyberspace.

    Please accept our apologies for any inconvenience during the flitting. Faster loading pages and increased memory capacity will make it all worthwhile, we promise!